Thank You
for signing up with Doc990
When you sign up with Doc990 via Web & Mobile application, you can enjoy our services with added benefits
You can visit www.doc.lk or use Doc990 mobile app & click Sign up button. You can simply register with phone number/email address and NIC/Passport.
Not at all, the registration is provided free of charge. However charges are applicable on a daily, monthly or annual basis if you need to access health & wellness packages with Doc990,
You can click on “Forgot password” from Sign-in page and follow the steps.
Yes. you are eligible. All you need to do is, reset your password using your “My Health Records” login credentials (Email address).
Doc990 is a Digital health solution provider that combines visionary thinking and cutting-edge technology in order to present an integrated suite of health and medical services to your door-step and which connects you with convenient booking facilities for Doctor Appointments at leading hospitals in Sri Lanka & doctors for video, audio and chat consultations over the phone.
We connect qualified Doctors, quality pharmacies, laboratories and reputed hospitals with the aim of transforming the science and delivery of integrated healthcare and home-based solution delivery including medicine delivery to your door-step, mobile lab facility & online lab reports, NCD management solutions and corporate health & wellness solutions.
Please visit PARTNERS page for detailed hospital list
“Doc990” Mobile Application can be downloaded via Google play store or App store.
3 Easy steps to search a doctor at your convenience
Once you proceed with the payment you will receive a confirmation SMS including below details to your mobile from Doc990.
| Ref No: | xxxxxxxx |
| Doctor: | Doctor Name |
| No: | Appointment Number |
| Hospital: | Hospital Name |
| Date: | Session Date |
| Time: | Session Time (Time may vary according to doctor's arrival time) |
For Local Customers
For Foreign Customers
Web site
990 Call Center
Dialog Arcades
Softlogic / Union Chemist / Check & Cure / George Goonarathne Outlets
No. You are required to settle the balance amount, 30 minutes prior to the session time. Failing to settle payment before the session time will result in your appointment being cancelled.
You can visit any eZ Cash point island wide with your reservation reference number and pay the balance amount.
No, unfortunately, you cannot pay the balance amount at the hospital.
No, this feature is only available for selected doctors at selected hospitals. You will see a reservation pop up on the payment page if the selected doctor is enabled with this reservation feature.
You can send your valuable suggestions to service@doc.lk
We take the security of health information seriously!! Therefore, we have taken measures to store personal health information in secured servers that can only be accessed by you upon providing proper authorization credentials.
The health information includes details of doctor visits, prescriptions & etc. can be linked to your profile. All your information can be tracked through a single account.
PHN stands for Personal Health Number. The Ministry of Health, Sri Lanka introduced the PHN for people seeking services from healthcare providers. Issuance of PHNs is carried out by institutions under the supervision of the Ministry of Health. It is a number with 11 digits. The first 4 digits represent the issuing authority. The prefix 0990 represents all PHNs issued by Digital Health Private Limited (DHPL). This assures that no two persons will have the same PHN.
A PHN is issued by authorized institutions which are named by the Ministry of Health, Sri Lanka. Those institutions are called POI (Point of Issue institutions). They are typically key establishments that interact with the healthcare sector. The Ministry of Health has granted POI rights to DHPL (Digital Health Private Limited) to issue PHN for all customers that interact through various current and future healthcare products. It is issued to a person at the first instance he or she is interacting with a healthcare provider. The healthcare provider is attached to a POI establishment which will issue the PHN to that person.
A value-added service for Doc990 customers to check their laboratory reports online via partner laboratories. You may visit the laboratory to hand over the sample and the report will be delivered to your Doc990 mobile app.
A mobile lab can be requested to your door-step through Doc990 mobile app for selected laboratory tests & the report will be delivered to the app. Currently this service is available only for Colombo & suburbs
Currently, you can obtain mobile lab services from Asiri Hospitals, Durdans Hospital laboratory reports & Forte labs.
Simply enter the lab test section in Doc990 mobile app.
A digital call connecting service which enables patients and specialist doctors to communicate over audio, video or chat options via Doc990 mobile app.
You will be connected to the doctor via voice call through a Doc990 agent or download Doc990 mobile app to schedule your online consultation with a Doctor.
Visit www.doc.lk or use Doc990 Mobile
App & click on Audio/Video consultation icon to locate the doctors available for remote consultations.
You can also call 990 from any mobile network to get agent assistance to book your appointment.
Audio/Video Consultation is only a Pre/Post consultation service and is NOT a substitute or an alternate to a physical consultation and it is NOT recommended to be used at times of medical emergency.
On www.doc.lk Web site or Doc990 app
990 Call Center
Dialog Customer Care Centres
Softlogic / Union Chemist / Check & Cure / George Goonarathne Outlets
Absolutely NOT. You will be receiving a call from 0777990990 at the time of appointment OR Data charges will be applicable for Audio/Video consultation calls via the Doc990 app.
The chat option is available in Doc990 mobile app to transfer the reports. The prescription will be sent by the Doctor directly to the patient’s app after the consultation.
Your conversation is limited to 5 minutes. In case the conversation exceeds allocated time slot your call will NOT be dropped.
Upon booking confirmation, you will be receiving a digital receipt via email. For claim purposes please make the request to teledoctor@doc.lk
A call connecting service offered under the Health & Wellness packages enabling customers to connect with leading General Practitioners in Sri Lanka for medical advice.
By purchasing Doc990 health & wellness packages listed on the website/app you will be eligible for this service
Health & Wellness package holder will need to use the Doc990 mobile app to consult a Doctor OR call 0117990990 if you do not have a smart phone to access Doctor on call service
You will need to connect to the available General Practitioner via the mobile app OR the Doc990 agent will connect you to the available General Practitioner via voice call within 30min of your request.
Yes. Sinhala, English and Tamil speaking doctors are available for your convenience. You can request that the agent connects you in your preferred language.
If you prefer to speak to a female General Practitioner, you can request that the agent connects you to a female doctor.
Simply take a picture of your prescription & upload on to the medicine delivery page on the Doc990 mobile app to get your medicine delivered from the nearest pharmacy.
Download Doc990 mobile app & click on Medicine Delivery icon.
We offer cash on delivery for your convenience
You get Unlimited GP OR Specialist Doctor consultations (Video/Audio) & special discounts from leading pharmacies,
hospital & laboratories. Also based on the package subscribed, you get to add your family members in to the service.
For more details on package offerings, please visit www.doc.lk/healthcare-solutions
Download Doc990 mobile app or visit www.doc.lk/healthcare-solutions to subscribe a suitable package
Daily and monthly package subscribers can follow below steps to unsubscribe the package.
Daily Care Package
Dialog Customers- Type STOP DOC990DAILY & SMS to 2407
Hutch Customers - Type DA990 & SMS to 2407
Monthly Care Package
Dialog Customers - Type STOP DOC990MONTH & SMS to 2407
However, other package subscribers will not be allowed to unsubscribe to the package until the specified duration is completed.
Please connect to our agent by calling 0117990990 or email us at service@doc.lk if you wish to get further assistance on your package.
Through this service, you can claim the total charge of your appointment in the event of a cancellation made by you. However, you will be charged a No Show Refund Charge of Rs.275.
You will receive a total sum of the following charges:
Your refund will be processed within 2 - 3 working days from the date of refund request submission. If you are a foreign customer, you should provide a local bank account number to obtain the No Show Refund service”.
You can request a refund by clicking on the ‘Refund Request' button on www.doc.lk or the Doc990 mobile
app or by calling the DHPL hotline via 011 7 990 990 or via Doc990 partners.
You must submit your refund request before your scheduled session start time indicated on the web or app to be eligible.
DHPL will refund cash to your bank account or will arrange for a mobile bill payment based on the preferred method mentioned in your refund request form.
Please call 011 7 990 990 or write to us at service@doc.lk along with your Doc990 reference number.
Once you submit the refund request, you will receive an acknowledgement SMS.
You will receive a confirmation SMS or you will be contacted by a Doc990 representative.
No. The service cannot be activated after your appointment has been made.
It is a value-added service enabling Doc990 customers to check the Ongoing number of their doctor session, once it has commenced.
This service is free of charge for Doc990 customers during the promotional period.
You can subscribe to this service at the time of making the appointment. This facility is only available for selected doctor sessions at selected hospitals.
You will receive an SMS with a URL to access the Ongoing Number at the time of making the appointment.
Or visit www.doc.lk or the Doc990 mobile app and click on 'My Bookings' to check the Ongoing Number.
Accuracy of the number displayed depends on the information entered by the respective hospital.
You may check up to 20 times once the session commences.
My Bookings feature allows you to access your bookings receipts and resend confirmation SMSs anytime. You can download, print or email your booking receipts.
Click on “My Bookings” on www.doc.lk, Doc990 mobile app home page main menu and select, “Download Booking Receipt”. You can access your any past booking receipts by simply entering reference number & NIC.
Click on “My Bookings” on www.doc.lk, Doc990 mobile app home page or main menu and select, “Resend Last Booking SMS”. You can get the last booking confirmation SMS by simply entering phone number & NIC. Only 3 attempts are allowed per booking.
